SUPPORT & ANSWERS
Questions about mockups, downloads, editing or licensing? Start here.
This FAQ page is designed to reduce friction before download. Use it to answer the practical things people ask most often: file type, commercial use, Photoshop workflow, broken links and where to get help.
Clear licensing answers
Clear licensing answers
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Fast answers before download
Get clear guidance on file types, editing workflow, licensing basics and where to ask for help.
Grouped by real questions
Browse answers by downloads, editing, licensing and support so you do not have to scan one long list.
Helpful next steps
When you need more detail, continue to the mockups page, license page, contact page or how-to guide.
Frequently Asked Questions
Downloads & Files
Basic download questions, file expectations and preview-related answers.
Most MockupShelf downloads are provided as PSD mockup files built for Photoshop smart object editing. Check the mockup page description if a file includes additional assets or alternate views.
Visit the contact page and include the exact mockup URL plus a short description of the problem. If possible, add your browser name and a screenshot so the issue can be checked faster.
Preview images show the finished scene with sample artwork, while the source file contains editable layers and smart objects. Once you place your own design, the final result will match the style of the preview.
Editing & Photoshop
Beginner-friendly help for placing artwork, editing smart objects and avoiding common mistakes.
Yes. Most mockups are designed around Photoshop smart object workflow, which is the easiest way to place artwork and export final previews quickly.
Tell users to open the smart object layer, place their design, save the smart object, and return to the main file. You can also link your “How to use a mockup” page from this answer.
This usually happens when the original artwork resolution is too low or the design has been scaled too much. Use a larger source file and keep text and logos in high quality before placing them into the mockup.
License & Commercial Use
Usage questions that matter before client work, delivery and publishing.
Yes, in most cases. You can use mockups for client work, presentations, marketing visuals and portfolio projects, but always review the license page for full usage terms and restrictions.
Attribution is generally not required unless a specific asset states otherwise. If you are unsure, check the license page before publishing or delivering final work.
No. Original PSD source files cannot be resold, republished or redistributed as downloadable assets. You may use them to create final presentation visuals, but not to repackage the source files themselves.
Support & Contact
Where to go when you need help beyond the answers on this page.
Use the contact page and include the mockup page URL, browser details, or a screenshot when relevant. That makes it easier to check broken links, file issues or page-specific problems.
Yes. Suggestions for new categories, scene styles and mockup types are always helpful. If there is a specific format or use case you want to see, send it through the contact page.
Still need help after reading the FAQ?
Visit the contact page if you need help with a specific file, download issue, licensing question or editing problem.